At Hearing Zone, your privacy is our top priority. We understand the importance of privacy and are committed to maintaining the confidentiality of your medical information. We make a record of the medical care we provide and may receive such records from others. We use these records to provide or enable other healthcare providers to provide quality medical care, to obtain payment for services provided to you as allowed by your health plan, and to meet our professional and legal obligations in operating this practice. We are required by law to maintain the privacy of protected health information (PHI) and to provide individuals with notice of our legal duties and privacy practices. This notice describes how we may use and disclose your medical information, as well as your rights and our legal obligations with respect to that information.
Hearing Zone adheres to HIPAA (Health Insurance Portability and Accountability Act) and applicable California privacy laws.
How We Use Your Health Information
We may use or share your PHI for the following purposes:
Treatment – Share information with other healthcare providers, labs, or pharmacies involved in your care.
Payment – Submit claims to your insurance and collect payment for services.
Healthcare Operations – Improve quality of care, train staff, and comply with legal requirements.
Appointments – Send reminders via phone, email, or text. You can opt out of reminders.
Family & Caregivers – Share information with people involved in your care, when appropriate.
Legal & Public Health – Comply with laws, report abuse, prevent harm, and support public health activities.
Marketing – We do not use your health information for marketing without your written authorization.
When We Cannot Share Your Information
We will not use or disclose your PHI for purposes outside of those listed above without your written consent, except as required by law. You may revoke any authorization at any time.
Your Rights
You have the right to:
Request restrictions on the use or disclosure of your PHI.
Request confidential communications (e.g., send records to a specific email or address).
Inspect and obtain copies of your medical records, subject to certain legal exceptions.
Request amendments or additions to your records.
Receive an accounting of certain disclosures of your PHI.
Receive a paper copy of this notice at any time.
Changes and Complaints
We may update this Privacy Policy from time to time. The current version is always available on this website and in our office.
If you believe your privacy rights have been violated, contact our Privacy Officer. You may also file a complaint with the U.S. Department of Health and Human Services.
Acknowledgment
By using our services, you acknowledge that you have read and understand the Hearing Zone HIPAA Privacy Policy.
Privacy Officer Contact:
contact@hearingzoneaudiology.com
Hearing Zone HIPAA Privacy Policy
No Surprises Act & Good Faith Estimate Notice
At Hearing Zone Audiology, we are committed to transparent, patient-centered care. In accordance with the No Surprises Act and applicable California healthcare billing transparency laws, you have rights and protections against unexpected medical bills.
Good Faith Estimates (Uninsured / Self-Pay Patients)
If you do not have insurance or choose not to use it, you have the right to receive a Good Faith Estimate of the expected cost of your care.
This estimate may include:
Hearing evaluations
Diagnostic testing
Hearing aid consultations and fittings
Follow-up care and cleanings
You may request a Good Faith Estimate:
Before scheduling a service
At any time prior to your appointment
If you receive a bill that is $400 or more above your Good Faith Estimate, you have the right to dispute the charges through a federal patient-provider dispute resolution process.
Insured Patients (In-Network & Out-of-Network)
If you have health insurance:
We will verify your benefits as a courtesy; however, coverage and payment are determined by your insurance provider.
In-Network:
You are responsible for any applicable copayments, coinsurance, and deductibles.
Out-of-Network:
Some plans may provide partial reimbursement for audiology services, while others may not.
You may be responsible for the full cost of services at the time of your visit.
Upon request, we can provide a superbill for you to submit to your insurance company
California-Specific Patient Protections
Under California law:
You have the right to request a written estimate of charges prior to receiving non-emergency services.
You are entitled to receive clear, understandable information about your financial responsibility.
For non-emergency care, we strive to ensure you are informed of costs in advance to avoid unexpected charges.
Our Commitment to Transparency
Audiology services are typically scheduled, non-emergency services, and while federal balance billing protections may not apply in all cases, Hearing Zone Audiology is committed to:
Clear, upfront pricing
Personalized cost discussions
No hidden fees
Hearing Aid Return Policy
Your hearing aids are carefully selected and programmed to meet your unique hearing needs. We are committed to ensuring your satisfaction and providing you with the best possible outcome.
Trial Period & Returns
In accordance with California Hearing Aid Return Law, hearing aids are warranted to be specifically fitted to your individual hearing requirements.
If your hearing aids do not meet your needs following the initial fitting, you may return them within forty-five (45) days of:
The date of the initial fitting, orThe completion of the fitting process whichever occurs later).
Refunds & Replacements
If you choose to return your hearing aids within this evaluation period:
You may request a replacement, or
Receive a refund of the purchase price, less applicable professional fees.
There are no refund after the 45 day evaluation period
Professional Service Fee
If hearing aids are returned during the evaluation period, a $625.00 professional service fee will be retained.
This fee covers:
Comprehensive hearing evaluation
Hearing aid fitting and programming
Follow-up care and consultations
Clinical time and professional services provided
Your Rights
This return policy is designed to comply with California law and does not limit or replace any rights or remedies available to you under applicable state or federal regulations.
Questions
If you have any questions about your hearing aids, trial period, or return options, please contact our office. We are here to support you every step of the way and ensure you feel confident in your hearing care. (510) 865-8113
Privacy Policy
hearing510.com website is owned by Hearing Zone Audiology Inc , which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by hearing510.com , which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using hearing510.com website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the hearing510.com , we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@hearingzoneaudiology.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your personal information, you may send an email to info@hearingzoneaudiology.com.
Terms and Conditions
Welcome to hearing510.com!
These terms and conditions outline the rules and regulations for the use of Hearing Zone's Website, located at https://www.hearing510.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use hearing510.com if you do not agree to take all of the terms and conditions stated on this page.
Cookies:
The website uses cookies to help personalize your online experience. By accessing hearing510.com, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
License:
Unless otherwise stated, Hearing Zone and/or its licensors own the intellectual property rights for all material on hearing510.com. All intellectual property rights are reserved. You may access this from hearing510.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from hearing510.com
Sell, rent, or sub-license material from hearing510.com
Reproduce, duplicate or copy material from hearing510.com
Redistribute content from hearing510.com
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Hearing Zone does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Hearing Zone, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Hearing Zone shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Hearing Zone reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Hearing Zone a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Hearing Zone; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Hearing Zone. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Hearing Zone's logo or other artwork will be allowed for linking absent a trademark license agreement.
Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Effective Date: June 2026
1. Using Our Website & Services
Our website is for informational purposes and patient services only.
Use responsibly; unlawful activities are prohibited.
All content (text, images, logos) is owned by Hearing Zone Audiology and cannot be copied without permission.
2. Patient Information
Provide accurate and up-to-date information when using our services.
All patient information is protected under our Privacy Policy.
3. SMS Communications
Consent
By opting in, you allow Hearing Zone Audiology to send SMS messages. Your phone number will not be shared with third parties for marketing.
Types of Messages
Appointment reminders
Follow-up messages
Requests for reviews
Example Message:
"Hello, this is a reminder for your appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out."
Frequency
You may receive up to 2 messages per week regarding your appointments or account.
Fees
Standard message and data rates may apply.
Opt-In / Opt-Out
Opt-In: Check the SMS consent box on forms or message us first.
Opt-Out: Reply STOP to any SMS or contact us directly.
Help
Reply HELP to any SMS or visit our [Contact Page].
4. Limitation of Liability
Hearing Zone Audiology is not responsible for any damages arising from using our website or services.
5. Changes to Terms
Terms may be updated at any time; updates take effect immediately upon posting.
Continued use constitutes acceptance of updated ter
6. Governing Law
These Terms are governed by California law.
Contact Us
Hearing Zone Audiology | 2314 Central Ave, Alameda, CA 94501 | 510-865-8113 | info@hearingzoneaudiology.com| hearing510.com
Hearing Zone Audiology SMS Terms & Conditions
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